Expert consumer law advisors for media, technology, betting & gaming, and retail/e-commerce businesses.

Consumers are the lifeblood of businesses in these sectors.

The law protecting consumers is complex and penalties for breach can be significant, even business-critical. With a powerful enforcement regime now in effect in the UK – including potential fines of up to 10% of annual global turnover – and an ever-changing consumer protection landscape across the EU, compliance with consumer law has never been more important.

Our experienced consumer team can assist your business with all aspects of consumer law compliance, with a particular emphasis on businesses active in the online and digital spaces. We understand our clients’ unique markets and this informs everything we do, drawing on years of experience to provide expert, commercial advice.

We advise businesses on:

Compliance with all aspects of the DMCC Act
Terms & conditions/other consumer contracts
Unfair contract terms and practices
‘Signposting’ & other contractual enforceability considerations
Environmental/‘green’ claims and “Greenwashing”
Compliant ‘customer journeys’
Pre- and post-contract information requirements
Statutory withdrawal rights
Subscriptions & auto-renewing contracts
Consumers’ statutory rights and remedies
Complaint handling
E-Commerce & payments
Multi-jurisdictional projects
Dealing with the regulators including the ASA, CMA and Ofcom

Insight

Digital Markets, Competition and Consumer Act Tracker

Keep up to date with all the latest developments with a series of summaries and commentary on the DMCCA.

Expertise

Green Claims

Insights

Industry insights

Recognition

Their team combines unparalleled legal insight with a practical, commercially astute approach that resonates with rights holders, broadcasters and governing bodies alike.

Legal 500, 2026
Wiggin stands out as a premier law firm in the UK, with a media and sports practice that is both industry-defining and deeply trusted across the sector.

Legal 500, 2026
They advise all of the top gambling operators in the sector and, as such, are able to provide advice that is clear, concise and appropriate.

Legal 500, 2026
I've found Wiggin to be unique in that the majority of attorneys we've worked with have true in-house experience. The insight that this provides is invaluable.

Legal 500, 2025
The team has an excellent understanding of client needs and timelines and quickly get to the bottom of the issue at hand. A personable and solutions focused team, they often feel like an extension to the in-house team.

Legal 500, 2024
The team is full of knowledgeable and bright lawyers who understand the issues faced by our industry, and our business. They are extremely pragmatic. The team consists of normal, friendly people who are approachable and likeable.

Legal 500, 2024