Ofcom has opened an investigation into EE’s compliance with its obligation to provide customers with clear and simple contract information before they sign up to a new deal.

Since 17 June 2022 telecoms providers have been required to give customers contract information and a short, usually one-page, summary of the main contract terms before signing up.

The summary must include key information about the price, length of the contract and the terms and conditions if a customer decides to end their contract early. Customers with disabilities can also request to receive the documents in an accessible format.

Ofcom says that it has reason to suspect that EE may have failed to comply with these requirements, as set in General Conditions C1.3 to C1.7 and C5.16. It will gather further information and provide updates as the investigation progresses. To access the investigation page on Ofcom’s website, click here.