February 25, 2019

Ofcom says that in the coming years, it will become more common for landline calls to be carried over broadband rather than the traditional telephone network, as telecoms companies upgrade their technology. This change will offer potential benefits to consumers, such as clearer phone calls.

Ofcom says that the transition will be straightforward for most customers. However, some may require additional support from companies to help them update their services.

Although this change is being led by the broadband and phone companies, a number of organisations, including Ofcom, have a role to play in making sure customers experience minimal disruption and are protected from harm. Ofcom’s rules mean that phone users must receive the same level of protection, however their landline is delivered.

Ofcom’s document explains what changes are taking place, the roles and responsibilities of different organisations, and its expectations of telecoms providers as they make these changes. To access the document, click here.