Insights Ofcom publishes statement on price protections for BT’s landline-only customers


In April 2018, BT cut its monthly line rental for customers who have only a landline, without any broadband, from £18.99 to £11.99. This followed Ofcom’s review of this market, which found that landline-only customers had been getting poor value for money compared to those who buy bundles of landline, broadband and/or pay-TV services.

BT also capped any subsequent overall increases for line rental and call charges to inflation for three years, until the end of March 2021. BT has provided a new commitment to continue this protection for a further five years, which Ofcom has accepted. To read Ofcom’s statement in full, click here.